Parkes Manor 1 Azalea Street | Knysna 6571 | South Africa | +27 (0) 44 382 0233

Privacy & Policy

    1. Parkes Manor (“we”, “us”, “our”) a division of SA Travel Inbound Pty Ltd strive to ensure that our use of the Personal Information of data subjects is lawful, reasonable, and relevant to our business activities, with the ultimate goal of improving your experience as a prospective or existing customer, Service Provider or employee of Parkes Manor.
    1. We have appointed an Information Officer responsible for overseeing questions concerning this Privacy Policy. You may contact our Information Officer at to discuss this Privacy Policy, your rights under data protection laws applicable to you, and to raise any complaints with us. Further contact information and contact forms are available in our PAIA Manual.
    1. We offer (among others) the following services (“our Services”):
      1. travel, tourism and leisure-related products and services;
    2. We collect Personal Information about you when you:
      1. contract with us for our Services;
      2. book or inquire about any of our Services;
      3. access our Website, mobile applications or related software systems;
      4. contact us, or otherwise interact with us; and/or
      5. join Parkes Manor Touring as an agent, broker, sales associate, or employee.
    1. This Privacy Policy explains how we will treat your Personal Information whether provided by you to us or collected by us through other means in your ordinary use of our Services, and our Website. This Privacy Policy describes our approach and practices in respect of your Personal Information and our treatment thereof.
    2. This Policy applies to all external parties with whom we interact, including but not limited to:
      1. applicants, individual customers, potential customers and recipients of our Services (including individuals who book or enquire about our Services with or through us or who are the recipients of any Services booked with or through us);
      2. representatives of customer organisations;
      3. individuals whose Personal Information is collected from other companies in our Group (such as where you have consented to your Personal Information being disclosed to other group companies for marketing purposes);
      4. our suppliers and service providers;
      5. visitors to our offices;
      6. other users of our Services.
    3. This Privacy Policy must be read together with our Website terms and conditions and any other documents, agreements or privacy notices that describe how we, in specific circumstances, collect or process Personal Information about you. This will enable you to understand how Parkes Manor will process your Personal Information.
    4. This Privacy Policy supplements such other documents and agreements, but shall not supersede them and in the event of a conflict, the terms of the particular document or agreement will prevail.
    1. By providing us with your Personal Information, you:
      1. agree to this Privacy Policy and authorise us to process such information as set out herein; and
      2. authorise Parkes Manor, our Associates, our Service Providers and other third parties to Process your Personal Information for the purposes stated in this Privacy Policy.
    1. We may collect, acquire, receive, record, organise, collate, store, update, change, retrieve, read, process, analyse, use and share your Personal Information in the manner as set out in this Privacy Policy. When we perform one or more of these actions, we are “Processing” your Personal Information.
    2. “Personal Information” refers to private information about an identifiable living natural or juristic person. Personal Information does not include information that does not identify a person or anonymized information.
    3. The Personal Information we collect may differ according to the Services you receive from Parkes Manor. We may process various categories of Personal Information, such as:
      1. Identity Information, when interacting with us as a customer, including information concerning your name, company name, identity and registration numbers, title, date of birth, gender, and legal status, languages, physical address;
      2. Contact Information, which includes your billing address, service addresses, physical address, email address and telephone numbers;
      3. Credit Information, to assess our transactional risk and your creditworthiness, including credit history reports from credit bureaus (with your consent where required by law);
      4. Criminal behaviour history, where permitted in respect of prospective employees and job applicants;
      5. Financial Information, where permitted, including bank account details, bank statements and financial statements;
      6. Human Resources in respect of our own employees, including leave records, job applications, medical aid information to administer employment contracts and comply with our legal obligations;
      7. Tax Information where permitted, which includes IRP5 records, PAYE records and VAT registration numbers;
      8. Technical Information, which includes your internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, on the devices you use to access our Website, products or Services.
      9. Enquiry and booking information, including information concerning enquiries and bookings made with or through us for tourism, travel, leisure or related services, including where you are making the enquiry or booking or are the recipient of the travel services to which the enquiry or booking relates. This information may include:
        1. records of enquiries and searches for holiday and travel products made by or on your behalf, details of your personal preferences, needs and other relevant information;
        2. quotes, proposals, estimates and other information given in response to enquiries;
        3. details of the holiday, accommodation, travel, car hire, and other tourism, travel, leisure or related services booked or enquired about;
        4. details of the passengers travelling and details of the provider of the travel services (such as tour operators);
        5. payment card details, passport information and visa information, foreign exchange requirements; and
        6. where required, special Personal Information such as health, medical, dietary, mobility, disability, religious or other special requirements.
      10. Transaction Details concerning you as an individual, which includes your name, age, gender, address, telephone, mobile, fax, e-mail, contact details, proof of identity and address, copies of passports, driving licences, and utility bills, payment card details, and financial information, health information relevant to your planned travel, and travel insurances held, credit status, your preferences, frequent flyer or travel partner program affiliation and member number, and any other information provided to us by or in relation to you which concern you as an individual
      11. Business-related information, if you are an individual associated with a business or other organisation that is our customer, then your Personal Information may include the following information that we link to you:
        1. business or organisation details (such as name, address, telephone numbers, payment arrangements, financial information, etc.)
        2. your relationship with that business or organisation (such as owner, partner, director, shareholder, employee, or agent);
        3. your contact details within that business (such as work address, work telephone and mobile numbers, work fax number, and work e-mail address.
      12. Correspondence, including messages between you and us, and between us and third parties, including correspondence relating to any booking or enquiry, or performance of any contract.
      13. Competition information, including Personal Information collected during any competitions or promotions held by us or our Associates.
      14. Account, Registration, Membership and Loyalty Information, including your participation in any loyalty program.
      15. Usage Information, which includes information as to your access to and use of our Website, products and Services.
      16. Marketing and Communications Information, which includes your preferences in respect of receiving marketing information from us and your communication preferences.
    4. We also process, collect, store and/or use aggregated data, which may include historical or statistical data (“Aggregated Data”) for any purpose. Aggregated Data is not considered Personal Information as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Information in a manner that can identify you, we will treat the combined data as Personal Information, which will be managed per this Privacy Policy.
    1. Where we need to process your Special Personal Information, we will do so in the ordinary course of our business, for a legitimate purpose, and per applicable laws.
    1. You directly provide Parkes Manor with most of the Personal Information we process. We collect and process Personal Information in the following ways, namely:
      1. through direct or active interactions with you;
      2. through passive or automated collections;
      3. in the course of providing our Services to you or your organisation, including where you register as a customer to use any of our Services or you opt-in to receiving any direct marketing from us;
      4. in evaluating job applicants and onboarding Employees;
      5. from third parties, where permitted.
    2. Direct or active collection
      1. We may require that you submit certain information to enable you to access portions of our Website, to make use of our Services, to facilitate the negotiation and conclusion of an agreement with us, or that is necessary for our compliance with our statutory, professional or regulatory obligations.
      2. We also collect Personal Information when you communicate directly with us. For example:
    3. Via email, meetings and telephone calls;
    4. When you fill in forms or registers, or make a purchase with us;
    5. When you voluntarily complete a customer survey, provide feedback or ask for marketing information to be sent to you.
      1. If you contact us, we reserve the right to retain a record of that correspondence or telephone call, which may include Personal Information.
      2. The Personal Information we collect from you may include any of the categories listed in the paragraph above depending on what will be necessary to perform the Services.
    6. Passive (automated) collection
      1. We may passively collect certain categories of your Personal Information from the devices that you use to access and navigate our Website or to make use of our Services (“Access Devices”) using server logs and your browser’s cookies.
      2. The categories of Personal Information we passively collect from your Access Device may include your:
        1. Technical Information;
        2. Usage Information; and/or
        3. Any other Personal Information which you expressly permit us, from time to time, to passively collect from your Access Device.
    7. Indirect collection (from third parties)
      1. We may also receive your Personal Information indirectly from, among others, the following sources (including public parties):
        1. our information technology suppliers;
        2. law enforcement;
        3. credit bureaus (with your consent, where required by law).
        4. from other Responsible Parties where we act as contracted outsourced processors (“Operators”) in performing our Services, including:
          1. providers of any holidays, accommodation, and other tourism, travel, leisure or related services which are enquired about or booked, and their intermediaries;
          2. Banks and other financial institutions;
          3. Telecommunications providers;
      2. When we collect your Personal Information from third parties it is either because you have given us express consent to do so, your consent was implied by your actions, or because you provided consent, either explicit or implicit, to the third party that provided this information to us.
    1. We Process your Personal Information in the ordinary course of the business of providing our Services.
    2. We also use the Personal Information we collect to maintain and improve our Website and to improve the experience of its users, to facilitate the provision of our Services to you, and to comply with our statutory and regulatory obligations.
    3. We use your Personal Information only for the purpose for which it was originally collected by the relevant Responsible Party and strictly in accordance with their instructions. We only use your Personal Information for a secondary purpose only if such a purpose constitutes a legitimate interest and is closely related to the original purpose and instructions for which the Personal Information was collected.
    4. We may process your Personal Information during the course of various activities, including but not limited to, the following:
      1. providing our Services at your request;
      2. processing, collecting and administering payments for our Services rendered;
      3. providing customer support and responding to and communicating with you about your requests, questions and comments (including responding to booking enquiries and searches for holidays and corporate travel);
      4. transfer of limited and necessary information to our Service Providers and other third parties where required to perform our obligations to you (including providers of any holidays, accommodation, and other tourism, travel, leisure or related services which are enquired about or booked, and their intermediaries);
      5. with your consent (where required by law), for relationship management and marketing purposes in relation to our Services, including, but not limited to, the development and improvement of our Services, marketing activities (promotions and special offerings), and for accounts management to establish, maintain and/or improve our relationship with you;
      6. to keep internal records and maintain reasonable archives, including enquiries, bookings, contracts, travel services, and complaints;
      7. to carry out direct marketing to you (see Direct Marketing section below for further information);
      8. to detect, prevent, manage and protect against actual or alleged fraud, security breaches, misuse, and other prohibited or illegal activity, claims and other liabilities;
      9. to protect our rights in any litigation that may involve you;
      10. to comply with our regulatory reporting obligations, including submissions to the South African Reserve Bank, Financial Intelligence Centre, South African Revenue Services, Information Regulator and/or other authorities;
      11. for other lawful and legitimate purposes that are relevant to our business operations or regulatory functions. 
      12. conduct our recruitment and hiring process, which includes, referrals, capturing job applicant’s details and providing status updates to job applicants to protect our legitimate interest in ensuring a safe working environment.
      13. operate, evaluate and improve our business units, including:
        1. developing new products and services;
        2. managing our communications;
        3. determining the effectiveness of our sales, marketing and advertising;
        4. analysing and enhancing our products, Services, websites and apps;
        5. maintaining the safety, security and integrity of our Website, products and Services, databases, networks and other technology assets, and business;
        6. performing accounting, auditing, invoicing, procurement, reconciliation and collection activities; and
        7. improving and maintaining the quality of our customer service;
        8. for the purpose otherwise described to you when collecting your Personal Information, or as otherwise outlined in POPIA.
        9. Parkes Manor will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
    1. Parkes Manor would like to send you information about our product and service offerings we believe may be of interest to you.
    2. We may send marketing materials to our customers’ email addresses (including individuals who book or enquire about our Services with or through us or who are the recipients of any Services booked with or through us) as permitted by POPIA, provided that:
      1. your name and contact details were obtained in the context of the sale of our products or Services (including any inquiries, requests or bookings concerning our products and Services);
      2. we contact you to market our similar products or Services.
      3. you may opt-out at any time and free of charge on any of our marketing communications or by emailing
    3. If you are not our customer, we may send marketing materials to where you give us your express “opt-in” consent (either digitally or in-person) to send you marketing materials through your preferred electronic channels of communication, provided that we shall keep a record of your consent and you may opt-out any time and free of charge on any of our subsequent marketing communications.
    4. Once you have chosen to opt-out, we may send you written confirmation of receipt of your opt-out request (which may be in electronic form), and we will thereafter not send any further direct marketing communication to you. However, you may continue to receive communication from us on matters of a regulatory nature, which are not marketing related.
    1. We will only collect and process your Personal Information where:
      1. You have provided us with your consent (as permitted by law);
      2. To perform in terms of a contract with you;
      3. To protect your legitimate interests;
      4. To pursue our legitimate interests and our customers’ legitimate interests which include:
    2. providing Services to and managing our relationship with existing customers;
    3. fraud and financial crime detection and prevention;
    4. information, system, network, and cybersecurity;
    5. general corporate operations, due diligence and risk assessment;
    6. complying with a legal obligation, and/or enforcing and defending legal claims.
    1. Where we are required to process certain Personal Information by law, or in terms of a contract that we have entered into with you, and you fail to provide such Personal Information when requested to do so, we may be unable to perform in terms of the contract in place or are trying to enter into with you. In such a case, we may be required to terminate the contract and/or relationship with you, upon due notice to you, which termination shall be done in accordance with the terms of that contract and any applicable legislation.
    1. We will not intentionally disclose your Personal Information, whether for commercial gain or otherwise, other than with your permission or in accordance with this Privacy Policy.
    2. We may disclose your Personal Information to our contracted Responsible Parties, Service Providers and Associates for legitimate business purposes, in accordance with applicable law and subject to applicable professional and regulatory requirements regarding confidentiality and appropriate data protection measures.
    3. In addition, may disclose your Personal Information:
      1. where it is necessary for the purposes of, or in connection with, actual or threatened legal proceedings or establishment, exercise or defence of legal rights;
      2. With our contracted agents, advisers, auditors, consultants, service providers, suppliers, banking partners and other Operators who process Personal Information on our behalf and whose assistance we require to conduct our business operations and that:
    4. have agreed to be bound by this Privacy Policy and our Data Protection Policy or by similar terms offering a similar level of protection;
    5. where such Personal Information is necessary for the performance of their obligations to or on behalf of Parkes Manor (i.e., records storage, payroll, server hosts); and
    6. based on our instructions, are not authorised by us to use or disclose the information except as strictly necessary to perform the services on our behalf as instructed or to comply with legal requirements.
      1. With third party Operators to the extent that they require such specific Personal Information in the provision of services for or to us, which include hosting, development and administration, technical support and other support services relating to our Website and/or the operation of our business divisions. We will only authorise the processing of any Personal Information by a third-party Operator on our behalf by, among others, entering into agreements with those third parties governing our relationship with them and highlighting instructions, confidentiality, security and non-disclosure obligations.
      2. to enable us to enforce, implement, or apply any other contract between you and us, or any contract where we act as an agent of the principal contracted with you;
      3. to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents, brokers or any other third party;
      4. to any relevant third party acquirer(s), in the event that we sell or transfer all or any portion of our business or assets (including, but not limited to, in the event of a reorganization, dissolution or liquidation);
      5. With governmental agencies, exchanges and other regulatory or self-regulatory bodies, if required to do so by law or there is a reasonable belief that such is necessary for:
        1. compliance with the law or with any legal process;
        2. the protection and defence of the rights, property or safety of Parkes Manor, our customers, employees, contractors, suppliers, service providers, agents, brokers or any third party;
        3. the detection, prevention and management of actual or alleged fraud, security breaches, technical issues, or the misuse or unauthorised use of the Website and any other contravention of this Privacy Policy;
        4. the protection of the rights, property or safety of members of the public (if you provide false or deceptive information or make misrepresentations, we may proactively disclose such information to appropriate regulatory bodies).
        5. While providing our Services we may obtain, use, and disclose Personal Information about our customer’s customers. In these instances, we process the Personal Information in accordance with this Privacy Policy unless specifically agreed otherwise with our customer.
    7. Performance of contract, bookings and suppliers (foreign countries)
      1. We will disclose your Personal Information (particularly your name and date of birth) to third parties (including intermediaries) as strictly necessary to deal with your booking enquiry, to make any booking requested by or for you, to perform and administer any booking for you or contract in respect of you.  This may include applying for visas on your behalf, collecting payments made by you, investigating and responding to complaints, and enforcing any booking or other contract with you. Categories of third-party recipients may include any incoming travel agencies, accommodation facilities, airline, coach, cruise, ferry or train operators, car hire companies, tour operators, etc.).
      2. In this context, the said Personal Information must also be forwarded to companies domiciled in foreign countries, (e.g. an airline) or if the booked trip goes to a foreign country. We expressly draw your attention to the fact that there is often not a level of data protection in foreign countries that is equivalent to that of South Africa and, therefore, there is the risk that the information may not be protected accordingly. Personal Information is transmitted to these foreign countries usually on the basis of Section 72(1)(c) and/or Section 72(1)(d) and/or Section 72(1)(e) of POPIA. In the individual case, we cannot inform the customer that and to whom we transmit the information, as this frequently proves to be impossible or would require a disproportionate effort.
    8. Travel Insurance
      1. If any application is made through us to pass onto the Insurers, for any travel or other insurance to cover you, we will pass your Personal Information on to the insurer.  Information provided by you may be put on to a register of claims and shared with other insurers to prevent fraudulent claims.
    1. We have engaged reputable and trusted organisations as outsourced processors (Operators), and in some cases, as sub-processors to provide data storage and cloud services to securely store your information. Our servers and cloud storage run in secure premises located in South Africa.
    2. We reserve the right to generally transfer to and/or store your Personal Information on servers in a jurisdiction other than where it was collected, or outside of South Africa in a jurisdiction that may not have comparable data protection legislation; Provided that if the location does not have substantially similar laws to those of South Africa, we will take reasonably practicable steps, including the imposing of suitable contractual terms to ensure that your Personal Information is adequately protected in that jurisdiction.
    1. We take all reasonable technical and organisational measures to secure the integrity of retained information and protect it from misuse, loss, alteration, and destruction through the use of accepted technological standards that prevent unauthorised access to or disclosure of your Personal Information. Unfortunately, despite our best efforts, no data transmission or storage can be guaranteed to be 100% secure. Therefore, we do not make any warranties or guarantees that content shall be entirely 100% secure nor do we accept any liability of whatsoever nature for loss of privacy resulting from any unauthorised disclosure and/or use of your Personal Information, unless such disclosure and/or misuse is because of our gross negligence. However, we are subject to the Protection of Personal Information Act 4 of 2013, which we comply with.
    2. Our servers are protected by firewalls and access to Personal Information is limited to minimal authorised personnel of Parkes Manor. The security of our Website and IT systems is also tested regularly, and every effort is made to ensure that security is at an optimum level at all times.
    3. When processing payment card details, we comply with the applicable Payment Card Industry Data Security Standard (PCI-DSS standard).
    4. We periodically review our Personal Information collection, storage and processing practices, including physical and digital security measures.
    5. We have established and implemented data breach management procedures to address actual and suspected data breaches and will notify you and the relevant regulatory authorities of breaches where we are legally required to do so and within the period in which such notification is necessary.
    1. We may retain and process some or all of your Personal Information if and for as long as:
      1. we are required or permitted by law, or contract with you, to do so;
      2. it is for lawful purposes that are related to our performance of our obligations and activities; or
      3. you agree to us retaining it for a specified further period.
    2. Unless there is a lawful purpose for us to continue processing or storing your Personal Information, we will destroy your Personal Information in the following circumstances:
      1. the Personal Information is no longer necessary for the purpose for which it was collected or processed; or
      2. you withdraw your consent to the processing of your Personal Information; or
      3. you object to the processing of your Personal Information; and
      4. there are no other lawful grounds for us to continue processing your Personal Information.
    3. We determine the appropriate retention period for Personal Information by considering, among other things, the nature and sensitivity of the Personal Information, the potential risks or harm that may result from its unauthorised use or disclosure, the purposes for which we process it and whether those purposes may be achieved through other means. We will always comply with applicable legal, regulatory, tax, accounting, labour, or other requirements as they apply to the retention of Personal Information.
    4. We will destroy your data using effective methods including, among others, shredding.
    1. We are required to take all necessary steps to ensure that your Personal Information is accurate, complete, not misleading and up to date.
    2. Anyone about whom we maintain Personal Information may request to inspect and, if appropriate, correct the Personal Information held by us. It is your responsibility to inform us, or the persons responsible for the maintenance of your Personal Information, should your Personal Information be incorrect, incomplete, misleading or out-of-date by notifying us at contact details in paragraph 1 above. We may require additional information from the requesting party to assure itself of the legitimate basis for the request and the identity and authority of the requestor. Upon receipt and verification of the corrected Personal Information, we will adjust our data or records accordingly.
    3. A request for correction/deletion of Personal Information or destruction/deletion of a record of Personal Information must be submitted using the prescribed Form 2 which is available in our Promotion of Access to Information Manual and the Information Regulator’s website.
    1. We have service level agreements with third parties who send us Personal Information (either in our capacity as a Responsible Party or Operator). These state that only relevant and necessary information is to be provided as it relates to the processing activity we are carrying out.
    2. We have destruction procedures in place where a data subject or third party provides us with Personal Information that is surplus to our requirements.
    1. Data protection laws may grant you, among others, the following rights:
      1. Request access to your Personal Information – enabling you to receive a copy of the Personal Information retained about you;
      2. Request the correction of your Personal Information – to ensure any incomplete or inaccurate Personal Information is corrected;
      3. Request erasure of your Personal Information – where there is no lawful basis for the retention or continued processing of your Personal Information;
      4. Object to the processing of your Personal Information for a legitimate interest (or those of a third party) – under certain conditions where you feel it impacts your fundamental rights and freedoms;
      5. Request restriction of processing of your Personal Information – to restrict or suspend the processing of your Personal Information to limited circumstances;
      6. Withdraw consent given in respect of the processing of your Personal Information at any time – withdrawal of consent will not affect the lawfulness of any processing carried out before your withdrawal notice. But may not affect the continued processing of your Personal Information in instances where your consent is not required.
    2. If an above request/objection is to be made, please use the contact information in paragraph 1 above and we will revert within 30 calendar days.
    1. Our Website and our Services are not targeted at people under the age of 18. We will not knowingly collect Personal Information in respect of persons in this age group without express permission to do so, unless permitted by law.
    1. We use external processors (“Operators”) for certain processing activities and to assist in the delivery of Services. We reserve the right to change our Operators at any time without further notice to you, but we will ensure our Operators are bound by this Privacy Policy and our Data Protection Policy or similar terms providing the same or higher level of protection. Such external processing activities include, but are not limited to:
      1. IT systems and infrastructure;
      2. Human resources;
      3. Payroll;
      4. Hosting and email infrastructure;
      5. Credit reference agencies;
      6. Direct marketing / mailing services.
    2. We conduct due diligence in respect of our external Operators before forming a business relationship. We obtain company documents and references to ensure the Operator is adequate, appropriate and effective for the task we employ them for.
    1. We may place small text files called “cookies” on your device when you visit our Website. Cookies do not contain Personal Information, but they do contain a personal identifier allowing us to associate your Personal Information with a certain device. Cookies serve useful purposes for you, including:
      1. Remembering who you are as a user of our Website to remember any preferences you may have selected on our Website, such as saving your username and password, or settings (“functional cookies”);
      2. allowing our Website to perform its essential functions. Without these cookies, some parts of our Website would stop working (“essential cookies”). For example, information on error messages displayed to users will be collected and the developer team will assess and solve it.
      3. monitoring how our Website is performing, and how you interact with it to understand how to improve our website or Services (“site analytics”).
    2. Your internet browser may accept cookies automatically and you can delete cookies manually. However, no longer accepting cookies or deleting them may prevent you from accessing certain aspects of our Website where cookies are necessary.
    3. As cookies are stored in the web browser used to access our Website, to disable cookies users need to change the settings pertaining to that browser in particular.
    4. Many websites use cookies and more information is available at:
    1. Our Website may contain links to other websites, apps, tools, widgets and plug-ins that are run by third parties. If you visit a third-party website or social media site, you should read that website/ social media’s privacy notice, terms and conditions, and their other policies. We are not responsible for the policies and practices of third parties and social media sites. Any Personal Information you give to those organizations is dealt with under their privacy notice, terms and conditions, and other policies.
    1. This Privacy Policy is governed by South African law.
    2. If any provision of this Privacy Policy is determined to be illegal, void or unenforceable due to applicable law or by order of a court, it shall be deemed to be deleted and the continuation in full force and effect of the remaining provisions shall not be prejudiced.
    1. We may amend this Privacy Policy from time to time and we will take reasonably practicable steps to inform you when changes are made. Without limiting how we may inform you, we may notify you by email, “pop-up” notification on our Website, or notification when you access our Website.
    1. If you have any questions or complaints about your privacy rights or this Privacy Policy, please address your concerns to our Information Officer. If you feel our attempts at resolving the matter have been inadequate, you may lodge a complaint with the South African Information Regulator through their website,
    2. If you are located outside of South Africa, you may contact the appropriate regulatory authority in your country of domicile.


Associates” means SA Travel Inbound Pty Ltd group of companies, subsidiaries and the directors, employees and consultants of SA Travel Inbound Pty Ltd or any of its group companies or subsidiaries;

Operator” means any person or entity that Processes Personal Information on behalf of a Responsible Party.

Personal Information” means information or data relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to information relating to –

  • race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
  • education or the medical, financial, criminal or employment history of the person;
  • any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
  • the biometric information of the person;

Responsible Party” means the entity that decides how and why Personal Information is Processed. Responsible Parties may instruct Operators to processes Personal Information on their behalf.

Service Provider” means third party providers of various services with whom Parkes Manor engages, including, but not limited to, software licensors, developers and suppliers of software, providers of information technology, communication, file storage, data storage, copying, printing, distribution/logistics, accounting or auditing services, counsel, investigators, attorneys, and employee provident/pension fund administrators, and our insurers and professional advisors;

Special Personal Information” means Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, national identification number, or any other information that may be deemed to be sensitive under applicable law.


This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.

For simplicity, all such technologies are defined as „Trackers“ within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers – in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Application and delivery of the Service

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Other activities involving the use of Trackers

Experience enhancement

This Application uses Trackers to provide a personalized user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.



This Application uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.


Targeting & Advertising

This Application uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.



How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document. The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying consent

Users are free to decide whether or not to grant consent. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User’s consent, the Owner may be unable to provide related features.

Owner and Data Controller

SA Travel Inbound Pty Ltd, Private Bag X422, Suite 8, Riversdale, 6670

Owner contact email:

Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document. Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.

Definitions and legal references

Latest update: April 01, 2023

Mittwald hosts this content and only collects the Personal Data strictly necessary for it to be provided. Parkes ManorParkes manorParkee

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